If you are not receiving Kintone desktop notifications, it may be due to one of the reasons listed below. Check the possible reasons and resolve the issue as necessary.

For information on how to set up desktop notifications, refer to the following page.
Setting Up Desktop Notifications

To receive desktop notifications from Kintone, desktop notifications need to be enabled in all of the following settings.

• Personal Settings in Kintone
• Web browser's notification settings
• OS's notification settings

See below for the steps to enable desktop notifications in each of the settings.

Users who want to receive desktop notifications need to be using Kintone in a web browser and enable Desktop Notifications on the "Personal Settings" screen in Kintone by following the steps below.

1. Click the Settings icon (the gear-shaped icon at the top of Kintone), then click Personal Settings.

2. Select Enable under Desktop Notifications.

3. Click Save.
   When a pop-up message appears in your web browser asking if you want to allow notifications sent from Kintone, select to allow notifications.

When a user who wants to receive desktop notifications enables Desktop Notifications in their Personal Settings, a pop-up message will appear in their web browser asking if they want to allow notifications sent from Kintone. When this pop-up message appears, they should click Allow.

If the pop-up message does not appear in a user's web browser, they should allow notifications from Kintone in their web browser's notification settings.

Users who want to receive desktop notifications need to allow notifications from their web browser in the settings of the OS on which they are using Kintone.

• For Windows: Configure the settings from Notifications in Settings.
• For macOS: Configure the settings from Notifications in System Settings.

Desktop notifications only appear when Kintone is open in a tab in your web browser.

Desktop notifications can be received only when Google Chrome or Microsoft Edge is used as the web browser for Kintone.
If you are using a web browser other than Google Chrome or Microsoft Edge, you will not be able to receive desktop notifications.

Desktop notifications only appear for "To Me" notifications.
You will not receive desktop notifications when you receive notifications other than "To Me" notifications.

For details on the differences between notification types, refer to the following page.
Differences between "To Me" and "All" Notifications

There is a time delay between when a "To Me" notification is received in Kintone and when its desktop notification appears.
If you view the content of a "To Me" notification in your web browser before the desktop notification arrives, a desktop notification will not appear.